EuroIA
2016
Amsterdam
22-24 Sept.
EuroIA 2017 goes to Stockholm

 

Saturday, 24 Sept. 14:00

My Amsterdam

Peter Boersma

20 min. talk
My Amsterdam will provide citizens of Amsterdam with information about the status of their government processes, with pointers to places where they can influence them. It will also build integrated profiles; it’s an IA’s dream!

e-Government
Privacy
Strategy

This year, an online service called Mijn Amsterdam (“My Amsterdam”) will be launched to provide citizens of Amsterdam with up-to-date information about the status of any processes they are undertaking with their local government. The collective statuses create a so-called integrated customer view that will also be used to allow civil servants to make better decisions for individual citizens as well as for the collective population.

The service aims to connect citizens and government, but also to connect many information systems and partial user profiles to created the integrated customer view; many might say it's an Information Architect's dream!

In the process of defining, designing, implementing and evaluating the service, the team — made up from designers & developers, a few civil servants responsible for citizen-facing contacts, and supporters from all over the city — has learned many valuable lessons that they documented as their “other” crucial deliverable.

In this presentation, I want to share some of those lessons that should be interesting for all designers of interactive systems aimed at a wide audience.

Session slides

My Amsterdam (EuroIA 2016) from Peter Boersma

 
Sketch by Nádia Ferreira

 

Peter Boersma

@pboersma

Peter Boersma has been an designer of interactive systems for over 20 years, and he has been thinking and presenting about organising design work almost as long. Since 2015, he serves as Online Product Owner for “my.amsterdam.nl”, a system that connects citizens with the local government.

Peter has given presentations and taught workshops at many national and international User Experience conferences, some of which he helped organise. Since 2001, he is the host of the Amsterdam UX Cocktail Hours.

Scheduled on

 
09:00 - 13:00
Workshops
Content & UX Design
Psychology of Performance or Why Performance Matters
Denys Mishunov
Connected World
Rapid Cross-Channel Prototyping
Andrea Resmini
Strategy & Management
Design Teams is a Design Exercise: How to Build, Inspire and Keep Design Teams (Happy)
Alberta Soranzo, Martina Hodges-Schell
13:00 - 14:00
Lunch
 
14:00 - 14:20
My Amsterdam
Peter Boersma
My Amsterdam will provide citizens of Amsterdam with information about the status of their government processes, with pointers to places where they can influence them. It will also build integrated profiles; it’s an IA’s dream!
The Original Design Slam
Eric Reiss
Matthew Fetchko
Dorelle Rabinowitz
The Slam is a high-powered, 2 ½ hour brainstorming competition. We give participants a problem to solve and business goals to address, forcing them to think beyond ordinary constraints. They leverage hard and soft business skills in a team effort to solve the unsolvable, and a prize is awarded at the end.
14:25 - 14:45
 

 

About EuroIA

EuroIA is the leading Information Architecture (IA) and User Experience (UX) conference for Europe.

EuroIA has travelled through Europe over the years: Brussels, Barcelona, Rome, Berlin, Paris, Prague... In 2016 we return to Amsterdam. Learn more about EuroIA.

EuroIA is organized by volunteers all around Europe, with three co-chairs, an active committee and over 35 country ambassadors. Find out who is who at EuroIA.

Welkom in Amsterdam

EuroIA returns to Amsterdam, the city that in 2008 hosted probably the most successful and definitely the most well-attended of all EuroIA conferences.

EuroIA 2016 takes place at The Renaissance Hotel, in the heart of Amsterdam, within walking distance of the Amsterdam central train station and Amsterdam's main highlights.

The Renaissance Hotel Kattengat 1
Amsterdam, 1012 SZ
The Netherlands
+31 (0)20 621 2223

Gold Sponsors

Sponsors

 

EuroIA 2016 is also on Twitter, Facebook, Lanyrd, Medium and LinkedIn. For help, ping the co-chairs Sylvie, Koen or Konstantin.